Contact & Support
We're here to help. Choose the appropriate contact method below based on your inquiry type. For fastest response, please use the designated email address for your specific need.
1. General Support
Technical Support
For help with account issues, feature questions, bugs, or general platform assistance
What to Include in Your Support Request:
- Your account email address
- Detailed description of the issue
- Steps to reproduce the problem
- Screenshots or screen recordings (if applicable)
- Browser and operating system information
2. Billing & Payments
Billing Support
For questions about subscriptions, invoices, refunds, payment methods, code redemption, or account upgrades
Common Billing Topics:
- Subscription cancellation
- Refund requests (see our Refund Policy)
- Failed payment resolution
- Invoice and receipt requests
- Code redemption issues
- Plan upgrades or downgrades
3. Privacy & Data Protection
Privacy Team
For data access requests, deletion requests, GDPR/CCPA inquiries, data processing questions, or privacy concerns
Privacy Rights Requests:
- Access your personal data
- Request data deletion (Right to be Forgotten)
- Correct inaccurate information
- Data portability (export your data)
- Opt-out of analytics or data sharing
- Questions about data processing
See our Privacy Policy, GDPR Rights, and CCPA Rights for more information.
4. Security
Security Team
For vulnerability reports, security incidents, suspicious activity, or security-related questions
Security Reporting:
- Vulnerability disclosure (see our Security page)
- Suspicious account activity
- Phishing or impersonation reports
- Compromised credentials
- Security questions for enterprise customers
For sensitive reports, request our PGP key.
5. Legal & Compliance
Legal Department
For legal notices, compliance questions, contract inquiries, copyright issues, or regulatory matters
Legal Matters:
- Copyright or trademark infringement reports
- Subpoenas or legal requests
- Contract or agreement questions
- Terms of Service violations
- Regulatory compliance inquiries
- Data Processing Agreement (DPA) requests
6. Enterprise & Partnerships
Enterprise Sales
For enterprise accounts, bulk licensing, institutional partnerships, API access, or custom solutions
Enterprise Features:
- Custom pricing and billing
- Dedicated account management
- Single Sign-On (SSO) integration
- Advanced security and compliance documentation
- Service Level Agreements (SLAs)
- Custom contract terms
7. Accessibility
Accessibility Support
For accessibility issues, alternative format requests, or assistive technology concerns
Accessibility Services:
- Report accessibility barriers
- Request alternative content formats
- Screen reader compatibility issues
- Keyboard navigation problems
See our Accessibility Statement for details on our commitment to accessibility.
8. Mailing Address
(Foresight Institute of Research and Translation)
Alh, Adedeji Avenue
Eleyele, Nigeria
Note: For faster service, we recommend using email rather than postal mail. Physical mail may take significantly longer to process.
9. Response Time Expectations
| Contact Type | Initial Response | Resolution Target |
|---|---|---|
| General Support | 24 hours | 3-5 business days |
| Billing | 1-2 business days | 5-7 business days |
| Privacy (acknowledgment) | 10 business days | 45 days (GDPR/CCPA) |
| Security (critical) | 2 business days | Varies by severity |
| Legal | 5 business days | 10-15 business days |
| Enterprise | 1-2 business days | Varies by request |
| Accessibility | 2 business days | 5-7 business days |
Business Days: Monday through Friday, excluding Nigerian public holidays.
Note: Response times are targets; complex issues may require additional time.
10. Emergency Contact
Critical Security Incidents
If you've discovered a critical security vulnerability that poses immediate risk to user data or platform integrity:
Use subject line: "URGENT: Critical Security Issue"
Include detailed steps to reproduce and potential impact assessment.
11. Self-Service Resources
Before contacting support, check if your question is answered in our resources:
12. Feedback & Suggestions
We value your input! Share feature requests, product feedback, or general suggestions:
While we read all feedback, we may not be able to respond individually to every suggestion. Feature requests are prioritized based on user demand and strategic fit.
Operating Hours: Our support team operates Monday through Friday, 9:00 AM - 5:00 PM WAT (West Africa Time, UTC+1). Critical security issues are monitored 24/7.
Languages: Primary support is provided in English. For inquiries in other languages, please allow additional response time for translation.