Billing Terms

1.1 Accepted Payment Methods

We accept the following payment methods:

• Credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards with credit card processing capability
• Polar.sh payment processing
• Other payment methods as made available on our checkout page

1.2 Payment Processing

• Payments are processed by third-party payment processors
• We do not store your full credit card information
• All payment data is encrypted and transmitted securely
• Payment processor fees are included in displayed prices
• You authorize us to charge the payment method provided for all fees

1.3 Payment Currency

• All prices are displayed in United States Dollars (USD)
• Your bank may apply currency conversion fees
• International transaction fees may apply based on your payment method
• We are not responsible for any additional fees charged by your bank or card issuer

2.1 Available Plans

• Free Plan: Basic features with limitations
• Premium Monthly: Billed monthly with full access to premium features
• Premium Annual: Billed annually at discounted rate with full access
• Enterprise Plans: Custom pricing with dedicated support (contact sales)

Features and pricing details are available at snapgenius.tech

2.2 Plan Changes

• Upgrades: Take effect immediately; you'll be charged the pro-rated difference
• Downgrades: Take effect at the end of current billing period; no partial refunds
• Switching frequency: Monthly to annual or vice versa allowed once per billing cycle
• Changes can be made from your account dashboard

3.1 Billing Frequency

• Monthly subscriptions: Billed on the same calendar day each month
• Annual subscriptions: Billed on the same date each year
• If subscription date is the 29th, 30th, or 31st, billing may occur on the last day of months with fewer days
• You'll receive a receipt via email after each successful charge

3.2 Automatic Renewal

Important: Your subscription automatically renews at the end of each billing period unless cancelled.

• Renewal charge is processed 1-2 days before the renewal date
• Renewal occurs at the then-current subscription rate (see Section 5)
• No additional authorization is required for renewal charges
• Email reminder sent 7 days before renewal date
• You may disable auto-renewal anytime before the next billing date

3.3 Billing Date Changes

• Your billing date may change if you upgrade/downgrade plans
• Pro-rated charges apply when billing dates are adjusted
• You'll be notified of any billing date changes via email

4.1 Payment Failure Process

If your payment fails, we will:

1. Day 1: Notify you via email and attempt to retry payment immediately
2. Day 3: Second retry attempt; account moved to grace period (limited access)
3. Day 7: Final retry attempt; account access restricted
4. Day 10: Account suspended; all forms made inaccessible
5. Day 30: Account data eligible for deletion (see data retention policy)

4.2 Updating Payment Information

• Update payment methods at any time in your account dashboard
• Update before renewal date to avoid service disruption
• You're responsible for maintaining valid payment information
• Email notifications sent to primary account email when payment methods expire

4.3 Account Reactivation

• Pay any outstanding balance plus current period subscription
• No reactivation fees for accounts suspended less than 30 days
• Accounts suspended over 30 days may require manual review
• Data recovery not guaranteed after 60 days of suspension

6.1 How to Cancel

• Cancel anytime from your account dashboard under "Subscription Settings"
• Alternatively, email support@snapgenius.tech with "Cancellation Request"
• Cancellation is effective at the end of the current billing period
• You maintain full access until the end of your paid period
• No partial refunds for unused time (see Refund Policy for exceptions)

6.2 Cancellation Timing

• Cancel at least 24 hours before renewal to avoid being charged
• Cancellations made after renewal charging has begun do not qualify for refunds
• You'll receive email confirmation upon successful cancellation
• Cancelled accounts retain data for 90 days (subject to data retention policy)

6.3 Resubscription

• Resubscribe anytime by selecting a plan in your account dashboard
• Previous pricing may not be available upon resubscription
• Data available for 90 days after cancellation
• After 90 days, account may be permanently deleted

7.1 Premium Access Codes

• Codes grant specified period of premium access
• Redeem codes from account dashboard or during signup
• Codes are single-use and cannot be transferred
• Code expiration dates are final and cannot be extended
• Once redeemed, codes cannot be reversed or refunded
• Codes have no cash value and cannot be exchanged

7.2 Account Credits

• Credits may be issued for service outages, refunds, or promotions
• Credits automatically apply to next billing cycle
• Credits cannot be transferred between accounts
• Credits have no cash value
• Unused credits expire 12 months after issuance
• Credits do not extend beyond account lifetime

7.3 Promotional Offers

• Promotional codes and discounts subject to specific terms
• Promotions cannot be combined unless explicitly stated
• One promotional code per account per promotion period
• We reserve the right to cancel fraudulent or abusive promotional redemptions
• Promotional pricing reverts to standard pricing upon renewal unless stated otherwise

9.1 Dispute Process

If you believe you've been incorrectly charged:

1. Contact support@snapgenius.tech within 60 days of the charge
2. Include invoice number, date, amount, and reason for dispute
3. We will investigate within 5-7 business days
4. You'll receive written response with our determination
5. If error confirmed, we'll issue credit or refund within 10 business days

9.2 Chargebacks

Important: Contact us before initiating a chargeback with your bank.

• Chargebacks trigger immediate account suspension
• Fraudulent chargebacks may result in permanent account termination
• Chargeback fees (typically $15-$25) may be billed to your account
• We will contest invalid chargebacks with supporting documentation
• Legal action may be pursued for fraudulent chargebacks
• Most disputes are resolved faster through direct communication